Privacy Policy

Comercializadora Luz Rural, S.L., in application of the legislation in force on the protection of personal data, informs you that the personal data collected through the forms on the website www.luzrural.com are included in the specific automated files of users of the services of Comercializadora Luz Rural, S.L.

The purpose of the collection and automated processing of personal data is to maintain the commercial relationship and to carry out tasks of information, training, advice and other activities proper to Comercializadora Luz Rural, S.L.. These data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the purpose set out above.

Comercializadora Luz Rural, S.L. adopts the measures necessary to guarantee the security, integrity and confidentiality of the data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Users may at any time exercise the rights of access, objection, rectification and erasure recognised in the aforementioned Regulation (EU). These rights may be exercised by the user by email to info@luzrural.com or at the address Calle Argentona 8, 28023, Madrid, Spain. The user declares that all the data provided by them are true and correct, and undertakes to keep them up to date, communicating any changes to Comercializadora Luz Rural, S.L.

Purpose of the processing of personal data

For what purpose will we process your personal data? At Comercializadora Luz Rural, S.L. we will process the personal data collected through the website www.luzrural.com for the following purposes:

• Where goods and services offered through www.luzrural.com are contracted, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
• Sending information requested through the forms provided on www.luzrural.com.
• Sending newsletters, as well as commercial communications about promotions and/or advertising for www.luzrural.com and the sector.

We remind you that you may object to receiving commercial communications by any means and at any time by sending an email to the address indicated above.

The fields in these records are mandatory, and the stated purposes cannot be fulfilled if those data are not provided. How long is the personal data collected kept for? The personal data provided will be kept for as long as the commercial relationship is maintained or until you request its erasure, and for the period during which legal liabilities could arise from the services provided.

Lawful basis: your data are processed on the following legal bases: 1. The request for information and/or the contracting of the services of Comercializadora Luz Rural, S.L., whose terms and conditions will in any case be made available to you prior to any contracting. 2. Free, specific, informed and unambiguous consent, insofar as we inform you by making this privacy policy available to you, which, after reading it and if you agree, you may accept by means of a statement or a clear affirmative action, such as ticking a box provided for that purpose.

If you do not provide us with your data, or do so incorrectly or incompletely, we will not be able to deal with your request, making it entirely impossible to provide you with the information requested or to carry out the contracting of the services.

Recipients

The data will not be disclosed to any third party outside Comercializadora Luz Rural, S.L., except where legally required.

What will we use your data for? At Comercializadora Luz Rural, S.L. we use your personal data, on the basis of our legitimate interest, to offer the products and services of electricity supply and generation, as well as those you request, and to comply with the obligations applicable to the company.

Data collected by users of the services

Where the user includes files containing personal data on shared hosting servers, Comercializadora Luz Rural, S.L. is not responsible for the user's failure to comply with the GDPR.

Data retention in accordance with the LSSI

Comercializadora Luz Rural, S.L. informs you that, as a data hosting service provider and pursuant to Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information essential to identify the origin of the hosted data and the moment the service began. The retention of these data does not affect the secrecy of communications, and they may only be used within the framework of a criminal investigation or to safeguard public security, being made available to judges and/or courts or to the public prosecutor that so requires.

The disclosure of data to the State security forces will be carried out in accordance with the provisions of personal data protection legislation.

Intellectual property rights. Comercializadora Luz Rural, S.L. owns all copyright, intellectual and industrial property rights, know-how and any other rights relating to the contents of the website www.luzrural.com and the services offered on it, as well as the programs necessary for its implementation and the related information. Reproduction, publication and/or use that is not strictly private of the contents of the website www.luzrural.com, in whole or in part, is not permitted without prior written consent.

Intellectual property of the software

The user must respect the third-party programs made available by Comercializadora Luz Rural, S.L., even if they are free and/or publicly available. Comercializadora Luz Rural, S.L. holds the necessary exploitation and intellectual property rights to the software.

The user acquires no right or licence, by virtue of the service contracted, over the software necessary for the provision of the service, nor over the technical monitoring information of the service, with the exception of the rights and licences necessary for the fulfilment of the services contracted and only for their duration.

For any action that goes beyond the performance of the contract, the user will need written authorisation from Comercializadora Luz Rural, S.L.. The user is prohibited from accessing, modifying or viewing the configuration, structure and files of the servers owned by Comercializadora Luz Rural, S.L., and assumes the civil and criminal liability arising from any incident that may occur in the servers and security systems as a direct consequence of negligent or malicious action on their part.

Intellectual property of hosted content

Use of the services provided by Comercializadora Luz Rural, S.L. contrary to intellectual property legislation is prohibited, and in particular:

• Use that is contrary to Spanish law or that infringes the rights of third parties.
• The publication or transmission of any content that, in the opinion of Comercializadora Luz Rural, S.L., is violent, obscene, abusive, illegal, racist, xenophobic or defamatory.
• Cracks, program serial numbers or any other content that infringes the intellectual property rights of third parties.
• The collection and/or use of the personal data of other users without their express consent or in breach of Regulation (EU) 2016/679.
• The use of the domain's mail server and email addresses to send unsolicited bulk mail.

The user bears full responsibility for the content of their website, the information transmitted and stored, hypertext links, third-party claims and legal actions relating to intellectual property, third-party rights and the protection of minors.

The user is responsible with respect to the laws and regulations in force and the rules relating to the operation of the online service, electronic commerce, copyright, the maintenance of public order, and the universal principles of internet use.

The user will indemnify Comercializadora Luz Rural, S.L. for the costs incurred by Comercializadora Luz Rural, S.L. being named in any proceedings for which liability is attributable to the user, including legal fees and defence costs, even in the case of a non-final court decision.

Protection of hosted information. Comercializadora Luz Rural, S.L. makes backup copies of the content hosted on its servers; however, it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the full restoration of data deleted by users, since such data could have been deleted and/or modified during the time elapsed since the last backup.

The services offered, except for specific backup services, do not include the restoration of content kept in the backups made by Comercializadora Luz Rural, S.L. where the loss is attributable to the user; in that case, a fee will be set according to the complexity and volume of the recovery, always subject to the user's prior acceptance. The restoration of deleted data is only included in the price of the service when the loss of content is due to causes attributable to Comercializadora Luz Rural, S.L.

Commercial communications

In application of the LSSI, Comercializadora Luz Rural, S.L. will not send advertising or promotional communications by email or other equivalent electronic means that have not previously been requested or expressly authorised by the recipients. In the case of users with whom a prior contractual relationship exists, Comercializadora Luz Rural, S.L. is authorised to send commercial communications regarding products or services of Comercializadora Luz Rural, S.L. that are similar to those initially contracted by the customer. In any event, the user, after proving their identity, may request that no further commercial information be sent to them through the Customer Service channels.

Terms of use

In accordance with the legislation in force on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by Comercializadora Luz Rural, S.L. (hereinafter "LUZRURAL"), with tax ID B88584016, registered at Calle Argentona 8, 28023, Madrid, Spain, and email address info@luzrural.com. They will be included in an automated file under the responsibility of LUZRURAL for the purpose of offering and managing all the electricity supply and retail services requested or contracted and issuing the corresponding invoices. All fields marked with an asterisk are mandatory; refusal to complete them makes it impossible to process your registration. The user is responsible for the accuracy of the data. The data subject must explicitly authorise the processing of their data, giving their explicit consent before pressing the "send" button. The legal basis for the processing of your data is the existence of a contractual relationship and the giving of your consent, which may be withdrawn whenever you request it.

Your data will be kept for the period strictly necessary to fulfil the purpose for which they were collected, and for as long as your consent persists and has not been expressly revoked or prohibited by law. You have the right to obtain confirmation as to whether LUZRURAL is processing your personal data; you may therefore exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data by writing to the postal address indicated above or to the email address info@luzrural.com.

We request your authorisation to send, in all existing formats (SMS, email, post or any other electronic means), commercial and promotional messages, advertising and/or documents for the correct performance of the service provided, which we believe may be of interest to you, based on the study and segmentation of the data collected during browsing on the website, the data provided by completing any form, and those arising from the commercial relationship or the delivery of the products purchased.