Frequently asked questions
Frequently asked questions about energy for SMEs
How can I sign up?
Signing up with us is very simple. In fact, you can do it online from our rates section. You will only need your personal details and your CUPS to hand.
What is the CUPS and why does it matter?
In short, the CUPS code is the ID card of your supply point. Thanks to it, our distributors can pinpoint your supply point exactly in order to supply you with energy. It has 20 or 22 characters and takes the following format: ESXXXXXXXXXXXXXXXXXXXX.
Do I have to arrange anything with my current supplier?
No. We will take care of all the paperwork for you.
Is there a lock-in period at Luzrural?
Our rates have no lock-in period. That said, once you know our service we think you will not want to switch.
Can I change my contracted power?
Yes. You can change your contracted power once a year from your private customer area at no cost.
Do I need to send meter readings?
In principle we do not need any readings. We might ask you for one in order to give you technical support of some kind, if necessary.
What should I do if there is a problem with my bill?
You can contact us free of charge at any time. From your private customer area you can always check all the options.
Frequently asked questions about energy for key accounts
Why switch to Luzrural?
We supply our own energy. That lets us offer you a more efficient distribution, better suited to your needs. On top of that, you cut out the middlemen in the process and get more competitive prices.
Where does your energy come from?
We produce our energy from rooftop installations and solar plants. All of our energy comes from renewable sources.
Is your green energy genuinely green?
Yes, we generate our own energy by 100% renewable methods.
Can I sign up from anywhere in Spain?
Yes, you can sign up with us from anywhere in Spain except Ceuta and Melilla.
Can I report and track issues?
Yes. If any problem comes up you can get in touch with us. In the contact section you will find all the options available, and you can also check our support phone numbers on the invoices we issue.